Slotomania Sucks Customer Reviews and Feedback
Playtika is a digital entertainment company that specializes in the development and publication of social games. The company has over 30 million monthly active users playing its game titles.
Norman says"I see one good review 😂 she is only less than 1% of the total crap reviews. Zero star for Slotomania has gone downhill steadily for the last two years, they only want your money. Absolutely a rip-off not that they care still not responding to any reviews wonder why maybe it’s because they know they rip us off ."
Cheryl says"Been playing for a few months. It all says FREE slots. Now when I go into play the slots a page pops up for the new year but you have to pay money. When I cancel out of this pop up the FREE games won't work at all. If I try to log out and back in I get a pop up about "something went wrong during login. try again". I do and the same thing happens. Apparently you eventually have to use money to play or they bounce you out. Done with this website."
sunita Bimali says"I think my my game has been blocked and I don’t know for what. It says your account has been disabled. Please check it for me. I want to play this game ASAP. I already spent so much money here and now I can’t play?"
Michael K says"Have not been amused with Slotmania for some months, but today was the icing on the cake.
2/10 = Customer Service.
6/10 = Slotmania games.
4/10 = Slotmania App.
10/10 = Sale Harrassment.
1/10 = Returning MIA Gifts.
3/10 = Non Clone games.
On resetting the Shiny tree this arvo they wiped out my Gift section except for their annoying stalkish coupons. It is so ironic that they can't delete coupons, but have no problems deleting everything else!
They refuse to restore everything (screenshots provided on what was in Gifts) so I have opted to do minimal activity and likely delete the app.
They still owe 5 x 5 Star cards from the last clan album which was never properly investigated and the actual error could be seen on their end initially as in cards received, but on opening - absolutely nothing!
The CSR could actually see it.
Just so you all know - Slotmania CSR technicians have a habit of not returning MIA cards and Gems to most players, also, where the app is concerned it is full of ongoing glitches that impact on players one way or another and at any given time - even in the middle of free spins!
I know the above only too well...
Some CSR technicians are truly great to deal with, but some need to be fired even before they are hired. Seriously. However, if you really want to communicate with Mr Brick wall, the Susans of the world and/or Mr or Miss Bad Attitude Plus Some - then you don't have to venture very far.
Back to Slotmania...
Don't get me started on the cloned games compared to some of the best that have disappeared one by one over the last few years or so.
Lastly, don't be fooled - Slotmania is about making money not about free games and/or customer service.
If you are a player watch your GIFT section and ACCOUNT because they will take from it what they want even if it hasn't expired yet. Eg Gems."
Mrs Jackpot says"The one thing that baffles me about Slotomania is how much a person gets held back the MORE they play, the MORE they spend. The higher your level or status level the worse the game treats you. What is wrong with the development team of this game?
They are completely backwards on every loyalty program that exists within Slotomania and they get away with it because people are addicted.
I joined my clan roughly 6 months ago. I was around level 4000 when I joined. I was able to get over 2,000,000 Clan points EASY every week. We won or were in the top 3 clans during clan events every time. My coin count back then was always under a few hundred billion.
Now lets skip ahead to today. I am level 15,600+. I just won over a trillion coins today and I have made 104,000 clan points. Last week I barely made my red chest by the skin of my teeth which was only 405,000 points needed. This week I've won over a trillion and I'm barely past the second chest. Why am I being punished the more I play? There is only ONE answer to this.
Greed. The constant pursuit of them wanting me to purchase. They punish you until you spend. It's always spend money.
I have my limits and the day comes that I cannot collect my chests or my dashes due to not having enough coins and them forcing me to buy is the day I stop playing. I've already told my clan this and they're expecting it, and as it seems this might be next week or even this week that I delete this game for good. The literal only reason that I started playing as much as I have been was because of Covid19 and being inside all of the time.
I have purchased before and spent quite a bit of money, I never really minded until it felt like I was being forced to buy in order to keep playing which is where I am at now. I have to buy the $100 pack of coins and pray I get good cards, or start winning at 5,000,000,000 bet per spin which will have me broke in 20 minutes. I have been on a losing streak for 2 weeks now that I can't seem to pull myself out of, yet their algorithms seem to prevent me from hitting any mega wins worth anything.
If you're a dev on this game and you're reading this. I will not spend another dime. You're about to go public on the stock market and if you screw this game up as much as we think you guys are, lots of people will stop playing.
There are now multiple other slot games with better graphics, higher wins and less "SPEND SPEND SPEND" language. Read the complaints, read the facebook pages, there are hundreds of thousands of unhappy players and they all have limits.
Let us win. Why is that so hard?"
Vickie Williams says"I have played this game for some time. This game is not free. Purchasing coins to participate in the many different challenges each day. You can become addicted. People should be careful. I will be making Congress aware of this so call free game, that they advertise,"
Mrs Jackpot says"Christmas 2020, a pandemic, loss of income. Most companies show people their support, lots of companies have discounts, freebies or supported those in need. Slotomania said we would get a “live action, interactive zoom show” they had Bob Saget, Howie Mandel give guest appearances. What they didn’t tell people is:
The show was predetermined. Guests were selected ahead of time. The Facebook supergroup for Slotomania gave the bare minimum effort to grab people’s attention to sign up to participate. It was confusing and questions were left unanswered. 70,000 people they claim watched the show. My guess to win prizes since it was the “largest event Playtika has ever done.”
We were told that everyone would get one trillion coins for watching. That was a lie. We were told random guests would win prizes, that was a lie. The admins of their Facebook page plus two random people won gifts.
They gave the excuse of “technical difficulties in zoom” when that program was designed to do exactly what they claimed it would do. We were deceived at every turn. They used it to grab more players, nothing more.
So they said they would make up for it. 1000 randomly selected people get wild cards. Not everyone, 1000. People who went out and spent money for items they were told would be part of the show are not being given anything, people that took the day off work won’t get anything. 1000 out of 70,000. Who knows if these people event exist - with Playtika’s track record I’m willing to bet the names are made up.
Slotomania gave everyone turbo dice for Christmas while one of the dashes for the week was to win club points, which means people had to spend money if they were high level. People being punished on Christmas by this garbage company.
Slotomania, Playtika is the worst and most corrupt and greedy casino app that you can download. They use predatory marketing tactics, social interaction to get you addicted. You level up, you lose everything, you buy. The more you level the more coins and effort it takes. You gain a status level the quests, daily activities and such become nearly impossible to complete unless you spend loads of cash.
They are insanely greedy and treat their currency like it’s real money. They don’t give two cents about the players, they want you addicted, and they want you to spend money and, THAT. IS. IT.
Stacy Whatley says"worst service possible ever debt with, never again!!! no response except we dealing with the problem 6 emails sent.... sloto what r u playing at !!!!!!"
Matthew Chafffee says"Horrible customer service extremely glitchy game and when the glitches affect your money they do nothing to fix it"
Jay Tinney says"How much does Playtika pay you to block bad reviews?"
Mrs Jackpot says"Once again I purchased to be able to get my mega win “boosted” by up to 200%. The thing is, they don’t tell you it’s not the mega win they use to determine your bonus. They use a percentage of your mega win. Then it’s used as an “average bet” that’s pulled from thin air and I won 2% of 40 billion. That’s 400 million. I spent money to win 22 billion with a multiplier of 54. My level is over 15,000. That’s 22 spins. $10 paid for 22 spins, this is robbery and false advertising. I should have won 2.1 trillion. This company needs to be sued to the ground and shredded.
They act as if we play with real money. They will not compensate to even make someone happy even after being treated like a liar and a moron by their own customer service. After contacting support about the misleading promotion I was given four stories before they told me my pay out was accurate. This is a summary of how my conversation went with a customer support agent (CS) and myself (Me).
Me: hello I’m having an issue with the mega win promo. It seems I’m not being paid correctly (shows pictures)
CS: that machine uses average bets.
Me: what does that mean? I should have won 2.1T not 22 billion. Please give me what is owed to me.
CS: you didn’t win a mega win. (Shows me screen shots of a spread sheet) see this? It’s not a mega win. Those were free spins.
Me: that was a completely different slot. I was playing Medusa Magic when I won 40 billion.
CS: it wasn’t a mega win. You’re still eligible for the mega win promotion.
Me: so what is this mini game? (Shows screen shots) Why did it trigger if it wasn’t a mega win?
CS: one moment.. (10 mins later)
CS: if you look at the screen shots I provided, it’s not a mega win.
Me: please explain to me what this mini game is, where did it come from then?
*20 mins later*
CS: so the game uses an average bet. Which is why you only won 22 billion.
Me: that’s not what the promotion says. It says it uses my mega win which was 40 billion. I won a multiplier of 54, I should have won 2.1 trillion.
CS: sorry your winning was awarded correctly.
They have the WORST CUSTOMER SUPPORT EVER. BEWARE AND AVOID THIS GAME AT ALL COSTS."
Linda Fisher says"Totally a rip off game!!!!!!!!!!! Free spins with ZERO coins won shouldn’t flipping be allowed. It’s supposed to be entertainment and when you PAY for it - you should get more than a couple hours of fun. Leaving this for the REAL casinos where money COULD be won vs this garbage game"
Angela Goulet says"I honestly used to love playing this slot game. Full of vivid graphics and various slots to choose from along with different tasks and promotions used to make this game quite enjoyable. But after near 8 years of playing, and being a high level player, vip status, the game has little reward left in playing. The higher you get in status and level, the harder it is to be able to win or enjoy any benefits. In all the time playing, I have never hit a super jackpot and i also find that the other jackpots are nearly unobtainable. Regardless of jackpots, it is still the lack of free spins and payouts that has me wondering if its time to say goodbye and just let the new players have at it. It is truly disappointing to think this way, but the game just does not offer enough reward or payback for all the amount I put in to it."
Jeremy Verret says"BEWARE This game will rip you off. THE MORE YOU SPEND MONEY THE MORE IT WILL STEAL FROM YOU."
Greg parnell says"IM DOING THIS BECAUSE SLOTOMANIA SCREWED ME SO NOW YOU CANT CONTROL THIS DEAL WITH IT ."
Greg parnell says"SLOTOMANIA IS 100 PARCENT RIPOFF. THATS ALL I NEED TO SAY."
Maddy Butler says"This game is the most frustrating game ever. You just cant sin. They take your money and that is it. Don't fall for it. I paid dearly for it. DONT!!!!"
Greg parnell says"I WOULD RATE -5 IF I COULD IF YOU ARE THINKINS OF PLAYING SLOTOMANIA DONT .I CAN GUARANTEE THEY WILL CHEAT THEY WANT YOURE MONEY THATS IT .IF U SEND A MESSAGE THEYRE GOING TO LIE IF U SEE GAME JUMP OR SPEED UP THEYRE FU$$$$G U .EVERY GAME HAS A BONUS THATS NOT TO WIN MORE THATS ANOTHER WAY THEY SCREW U RESET GAME THEY SCREWED ME OUT OF 4000000000000 COINS IF URE LOOKING FOR A GAME TO DO NOT TOUCH SLOTOCHEATERS AT ALL IM TRYING TO HELP PLAYERS NOT GET CHEATED LIKE I DID THEY HAVE LAWSUITS NOW FOR F$$$$$G PLAYERS. UP TO YOU WARNING IF U WANT TO GIVE THEM URE MONEY PLAY ."
Mrs Jackpot says"Scamming people out of money.
During the week of thanksgiving. Slotomania surprised random people with VIP membership for 3 days. I happened to be one of them.
The announcement on the front of their app said that you were a premium VIP member for three days and gave a list of benefits. By the looks of it, for three days we were full-blown VIP members same as people who were diamond status. Nowhere did it say that we were a actually a gutted version of it. What it also failed to mention that anybody that was a three day member was excluded from all other promotions during the vip event.
Many people got a little advertisement on the front of the app that said if you made a purchase as a premium VIP member during a certain promo that you would get your free spins matched. It did not say that it excluded the people that were three day members. I would imagine there were dozens if not hundreds of thousands of people that were selected that spent the least amount of money which would’ve been breaking your piggy bank so that they could get this promotion, it was based off how many coins you bought so maybe they spent more.
They also had jack pot match, and win x77 of your bet if you got free scatter symbols. All of The three day vip members, I’m sure All tried to get these promotions because not once were we told that we were excluded from them. it was not on the promotion on the face of the app it was not listed in their Facebook page, it was not listed on the slotomania Super group Facebook page, simply put we got shafted and stolen from.
Why on earth would anyone want a gutted version of VIP that excluded us from some amazing free promotions, especially since they NEVER give anything for free.
The only benefit that 3 day members are getting is “safety net” which says: get 5% of your total back, minus what you won.
This company needs to be investigated for theft!"
Martha Rizkallah says"Been playing the game for 10 years and this year has had to be the worst.. the albums are ridiculously hard.. you get duplicate cards and when you think you’re going to get 1 card to complete a set you don’t and a month later you’re still after that 1 card which never comes.. a lot of people are seriously playing other games and have left Slotomania because of this issue..I guess if you wanna keep your players you need to give them an incentive to stay.. it says free sloto game but it just seems as if all you guys want is our money..I love doing dashes and meeting people but something’s gotta budge."